Your Information Is Safe With Us
Privacy Policy
Beauchemin Roofing Ltd is committed to protecting your personal information and your right to privacy.
Last updated: April 2026
This Privacy Policy explains how Beauchemin Roofing Ltd. ("we," "our," or "us") collects, uses, and protects personal information you provide when requesting a quote or contacting us. We operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
1. Information We Collect
We collect personal information only when you voluntarily provide it to us — for example, when you fill out our quote request form, call our office, or send us an email. The information we may collect includes:
- ► Name — to address you personally and identify your project
- ► Phone number — to contact you to schedule estimates and discuss your project
- ► Email address — to send you quote details, project updates, and follow-ups
- ► Property address — to locate your property for on-site estimates and roofing work
- ► Project details — information you provide about your roofing needs (roof type, issues, timeline)
We do not collect sensitive personal information such as financial data, health information, or government identification numbers.
2. How We Use Your Information
We use the information you provide solely to deliver roofing services to you. Specifically, we use it to:
- ✓ Prepare and deliver accurate roofing quotes and estimates
- ✓ Schedule and coordinate on-site visits and roofing work
- ✓ Communicate project status, changes, and completion details
- ✓ Follow up after project completion to ensure your satisfaction
- ✓ Respond to warranty claims and service requests
- ✓ Maintain business records as required by law
We will not use your information for marketing purposes without your explicit consent, and we will never contact you with unsolicited commercial messages.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to any third party. We may share limited information in the following limited circumstances:
- ► Service providers: We may share your contact information with suppliers or subcontractors directly involved in completing your roofing project. These parties are bound to use your information only for that purpose.
- ► Legal requirements: We may disclose information if required by law, court order, or a government authority with proper jurisdiction.
- ► Business continuity: In the unlikely event of a sale or transfer of our business, customer information may transfer to the new owner under the same privacy protections described in this policy.
4. Cookies and Website Analytics
Our website uses Cloudflare Web Analytics, a privacy-first analytics tool. Unlike Google Analytics, Cloudflare Web Analytics:
- ✓ Does not use cookies
- ✓ Does not track individual users across sessions
- ✓ Does not collect personal identifiers (IP addresses, device fingerprints)
- ✓ Only provides aggregate data (e.g., how many people visited a page)
We use this aggregate data solely to understand which pages are most helpful and to improve our website. No personal tracking occurs.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:
- ► Active customers: Information is retained for the duration of your roofing project plus the length of any applicable warranty period
- ► Quote requests not converted to projects: Contact information is retained for up to 12 months, then deleted
- ► Business records: Project records may be retained for up to 7 years to comply with Canadian tax and business record requirements
When information is no longer needed, we securely delete or anonymize it.
6. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or loss. Our website is hosted on Cloudflare's secure infrastructure with SSL/TLS encryption. Contact information is stored securely and accessible only to authorized personnel at Beauchemin Roofing Ltd.
While we take these measures seriously, no method of transmission over the internet is 100% secure. If you have concerns about sharing information online, please call us directly at 250-202-2541.
7. Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right to Correction
If your information is inaccurate or incomplete, you may request that we correct it.
Right to Withdraw Consent
You may withdraw consent for us to use your information, subject to legal or contractual restrictions.
Right to Complaint
You may file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days as required by PIPEDA.
8. Third-Party Links
Our website may contain links to external sites such as Facebook and Yelp. These sites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing the privacy policy of any third-party site you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Privacy Inquiries and Contact
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
Campbell River, BC V9W 4N4
You may also contact the Office of the Privacy Commissioner of Canada with any unresolved concerns.
Have a question about your privacy? We're happy to help.
